We offer a two year Warranty against defects in materials and workmanship. It's all part of SOIA & KYO's commitment to exceptional quality.
- Was the product purchased from an authorized retailer?
- Do you have the original proof of purchase?
- Does the damage appear to be attributable to defective materials or workmanship?
If the returned product is judged by SOIA & KYO to be defective, we will repair or replace the product. If we are out of stock or no longer carry that style or colour, we will contact you to replace the product with the closest possible style
If the defect is not covered under warranty the product will be returned as is.
This warranty is subject to the following limitations:
1. The warranty applies only to SOIA & KYO products purchased within two years from Authorized SOIA & KYO Retailers.
2. SOIA & KYO assumes no responsibility for the loss or damage of the product(s) during shipment from the customer to our Warranty Department.
3. Excluded from coverage under this warranty are the following:
- Damage caused by improper care, misuse, abuse or neglect
- Normal wear and tear
- Damage caused by anything other than defects in material or workmanship
- Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use
- Damage to SOIA & KYO products caused by non- SOIA & KYO products.
4. All coverage under this warranty is void if labels from inside the product are removed.
5. Repaired items will be subject to availability of replacement parts. (eg. Zipper, buttons, etc.) We will do our best to match colors and styles but we cannot guarantee that you will receive the exact same product in return
6. Repaired item(s) will be delivered back to you between 8 weeks after we’ve received the item(s).
7. Fur is not covered under the warranty unless a certain style is deemed defective. However, fur replacements can be purchased as part of our after sales service by contacting Customer Service.
ORDERS AND SHIPPING
We’ll ship your order for FREE. We want you to have an exceptional experience so enjoy our complimentary shipping service. Certain exclusions can apply.
Most orders will be delivered in 3-7 working days.
Due to significant shipping volumes your order may experience delays in delivery.
To track your order, click here.
Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.
Someone at the shipping address must sign for the order.
We currently do not ship outside Canada and the continental US.
We do not ship to Nunavut, Yukon, and Northwest Territorries within Canada.
We do accept payments from International billing addresses if the ship-to address is in North America.
If your ship-to address is in Canada your order can only be placed from the Canadian website.
If your ship-to address is in the US your order can only be placed from the US website.
No. We don’t charge any customs fees/duty.
Orders with a ship-to address in Canada ship from Canada.
Orders with a ship-to address in the US ship from the US.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna. ShopPay and Amazon Pay.
You will only be charged once your order has shipped, or before the authorization on your payment method expires.
An order cannot be cancelled once it has been placed. Please contact us If you have any questions about your order.
We currently do not reroute orders.
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. We invite you to sign up to ‘’Get Notified’’ regarding your item, as we accept returns and/or inventory can change regularly.
When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will be charged once your order ships, or before your payment authorization expires. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change.
Refunds will be returned to the original method of payment and are generally processed within 7-10 business days from the date they are physically received in our warehouse.
Once processed, please allow 3-5 business days for the funds to be visible on your banking statement.
Please note that during our busier season, the processing time for refunds may be delayed
For information about Klarna, please visit this page: Klarna FAQ
You can find our Gift Crad Terms and Conditions in this page: Gift Card Terms and Conditions
You can purchase your SOIA&KYO Gift Card in store, or online on this page: Digital Gift Card
Find out everything about returns on this page: Returns Page
ACCOUNT AND REGISTRATION
To create an account, click here.
Soia&Kyo takes precautions to protect its customers' personal information. When you submit information via the website, it is protected both online and offline click here to learn more.
To receive our newsletter and to know more about our special offers, sign up below: Sign Up Page
Please e-mail your C.V to our Human Resources Department at firstname.lastname@example.org. Only chosen candidates will be contacted. We thank everyone for their applications.
Refer to our footer section "Accessibility" for accessibility options.
Please complete the repair request here with the below information in order for us to review your claim:
- Copy of your original invoice or bill.
- Product name, color and size.
- Pictures of the Full Front & Full back of the item, and also of the area(s) with an issue.
- Details of the issue with the garment.P.O. number (this small tag is sewn inside the product's inner seam near the fiber content label and is generally a 5 digit number).*Please note that older models may not have this tag.
- Your complete contact information including your return shipping address.